Refund policy
Returns & Refunds Policy
Made-to-Order Products
All KITCHENER products are made to order. Because of this, we do not accept returns or exchanges for change of mind, incorrect sizing, or preference.
Please refer to the size guide carefully before placing your order.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, we’ll make it right.
To be eligible for a replacement or refund:
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Contact us within 7 days of receiving your order
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Include your order number
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Provide clear photos of the issue
In most cases, returns are not required. However, we may request the item be returned in certain circumstances. If a return is required, we’ll provide instructions.
Refunds
If a refund is approved, it will be issued to the original payment method. Refunds may be processed with or without a return, depending on the nature of the issue.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Lost or Delayed Orders
If your order appears lost or hasn’t arrived within the expected timeframe, please contact us and we’ll investigate with the carrier.
Incorrect Address
We are not responsible for orders delivered to incorrect or incomplete addresses provided at checkout. Please double-check your details before placing an order.
Contact
For any issues related to returns or refunds, contact us at: